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History Highlights 2008
Month Need 2008 highlight.
2007
Month Need 2007 hightlight
2006
July
After successfully architecting and deploying Time Warner's National Division virtual call center for the past two years, 24-by-7 Service was contracted to integrate the 45 newly acquired Adelphia sites. 2005
December 24-by-7 Service adds Ford Motor Credit Company to its growing list of big wins.
2004
October 24-by-7 Service and Time Warner Cable's National Division announced that 24-by-7 Service was selected to architect and manage the deployment of a 21-site network of call centers. April Gates Rubber Company signed a contract for 24-by-7 Service to provide service for its Siemens telephone systems at several of the company's manufacturing operations located throughout the mid-west. January 24-by-7 Service and Centex Telecom Services, Inc (Austin, TX) announce an agreement that expands coverage for both technical service firms.
2003 July In an effort to implement
a world-class customer care infrastructure, Time Warner Cable National Division hired 24-by-7 Service to assess its customer service and business needs. June Comcast Cable signed a maintenance service agreement with 24-by-7 Service to provide telecommunication support
of eight Comcast Cable Colorado offices. May 24-by-7 Service telecommunications lab saves Memorial Hospital's Briargate Project in Colorado Springs. May 24-by-7 Service signed an agreement to provide telecommunication support for 350 Nationwide Insurance users, all of who used the Siemens Hicom 300 telecommunications system. May 24-by-7 Service architects an on-line Customer Portal feature which enables remote site support and proactive monitoring for its
maintenance customers. February TV Guide Interactive signed
an annual contract with
24-by-7 Service in order
to find a solution to
its porblem with its Siemens telecommunication system. January Security Title signed with 24-by-7 Service to create a solution to synchronize the message waiting lights for seventeen sites that share a PhoneMail system. 2002
October 24-by-7 Service, Inc., a locally owned and operated corporation,
opened for business. |
Denver’s telecom bust of 2001 spurred the creation of 24-by-7 Services, Inc. (now Telizent Communications). Service providers, manufacturers, distributors and enterprises cut senior IT and telecom staff to the bone. Yet the need to monitor, manage and migrate telecom networks remained because VoIP was ready for prime time and relative cost structures (network services, hardware, software and support) were in flux. Such dramatic changes created opportunities and competitive potential for enterprises in particular. Filling this identified “services gap” was what drove us to establish this company and helped us derive our name, 24-by-7 Service, Inc., and our tag line, “Putting service back into telecom.” Early client acquisitions were based on established Denver-based relationships, but as our reputation for being client focused and delivering results on time and under budget grew, we expanded our presence to serve Fortune 100 companies that had no decision making capabilities in the Denver area. Recent growth has been propelled through channel relationships who resell our Monitor+ services as a means to add value to the channel partner's offering. | | |
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