Streamline Support Operations through Collaboration
Effectively Leveraging Your Resources
Effectively managing employees, systems, partners and service providers requires the innovative tools. Creating virtual teams without geographic limits for a specific task or project is demanded to remain nimble and maintain your competitive edge. Telizent delivers a broad range of tools and applications that empower enterprises and governmental organizations to manage telephony and contact centers across North America.
Service Portal and Virtualization
You can work seamlessly with multiple service providers and vendors through the Telizent Service Portal. Site, system and carrier information is but a few clicks away from any place and any time... all you need is access to the web. Eliminate the traditional flood of emails and phone calls by providing your service partners, employees with secure access to ticketing or project information, with the flexibility for each user to see only what you want them to see.
Gantt Chart |
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Examples of Collaboration Tools and Techniques:
Customizes Views of All (or a selected set of) Monitored Voice/Data Equipment
Project Management with Innovative Methods of Status Updating
Cross-organization Project Planning
Shared Ticketing Systems and Controlled Access to other Site/System Information
Access to hundreds of field service partners and over 1,100 voice/ data technicians
Document Sharing and Control
Automate Alert/Notification across multiple business entities