Telephone Outage Calculator

Telizent Outage Calculator - Business Impact Analysis Tool

Many communication system failures are completely avoidable. As a part of your business impact analysis and disaster recovery communications plan you need to know the costs involved with any communications failure. Below is the free Telizent Outage Calculator that will help you estimate the financial impact that a telecom outage could have on your business, your call center and your customers:

Business Impact Analysis: Major Outage Likelihood Since major outages are rare, we're asking you to think about the likelihood of a major outage during the next year.
What is the % probability of a complete system failure? *

How many hours do you estimate it would take for your current maintenance service provider to identify the outage? *

How many hours do you estimate it would take for your current maintenance service provider to fully restore service in the event of a complete outage? *

Direct Business Impact Costs The following questions are designed to capture the cost of an outage. (Lost revenue will be captured in the Revenue Impact section.) What direct costs can you attribute to an outage per hour of the outage?
On-call, over-time or other direct cost of IT/Telecom staff? *

Any variable costs from your maintenance or other technical support provider or carrier/LEC involved in restoring and testing? *

Lost time or over-time cost of admin or production staff as a result of an outage? (Enter hourly cost multiplied by number of staff affected). *

Any other direct costs unique to your business? *

Revenue Impact How is your revenue impacted during an outage?
Please enter an estimate for lost revenue per hour. *

Risk Considerations What is the value of the risk an outage creates?
Please enter an estimated value for the risk, such as loss of 911 or other security exposure of an outage. *

Personal Costs What would be the personal cost to you of an outage?
Enter the consequences to you personally of outages. Examples with a humorous spin include “Loss of Merit Raises” or cost of a New Job Search. *

Your Email Address (optional) – If you would like to receive a detailed Outage Estimate Report, along with a copy of our latest white paper, please enter your email address.

Business Impact Analysis: The Telizent Telephone Outage Calculator is a great tool to assist in the creation of your disaster recovery communications plan. It is essential that all contact center operations know the direct business impact costs associated with a major outage of critical PBX, VOIP and IP-Telephony systems.

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