Full Service is the most popular maintenance service plan and is designed for client organizations that elect to outsource the maintenance of their IP or traditional phone systems and contact center applications.
The Full Service Plan includes:
Remote technical assistance is available 24x7 via dual Network Operation Centers in Denver and Atlanta.
Replacement parts (local inventory in major markets)
Field technical support for on-site corrective action within 4 hours for "Majors" and next day for "Minors".
Our Full Service maintenance plan incorporates the monitoring and collaboration tools described in our Proactive Management section. From case studies, client organizations report the following positive benefits result when Telizent manages the maintenance of their critical business phone systems:
Improved staff effectiveness by reducing time spent coordinating, cajoling and commanding various maintenance service providers (VoIP or traditional business phone systems).
Enhanced system availability as a result of Telizent Communication's proactive service strategy and monitoring tool set.
At Telizent we provide the best business phone system maintenance and monitoring in the industry. Our technicians are skilled at IP phone system management, VoIP system maintenance, and traditional PBX phone systems. Call today and let us know how we can serve your business!