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On-Demand Reporting and Continuous Archiving with Report+TM
Reports at the Click of Your Mouse for Most Avaya and Siemens Models When issues, such as busy lines or dropped calls are reported, a savvy telecom pro knows to start running reports… in hopes of capturing evidence of the symptom. The problem is that this common approach is analogous to turning on the video camera after the laptops disappear. Report+ automatically creates and archives a variety of Traffic and Engineering reports with the capability to trigger Alerts when certain thresholds are met. Get the reports you need when you need them when you subscribe to Monitor+.
Traffic Reporting
Automatic creation and archiving of trunk and other activity reports frees your technical staff to deal with money saving, service enhancing exceptions. Use Traffic Reporting to identify seasonal trends or identify the source of hourly peaks. Running traffic reports is time consuming and can be very tricky to grab data before the report buffers are recycled. Report+ frees your highly trained staff to spend more time on higher value tasks.
Report Archiving
Report+ takes and securely files ‘snapshots’ of various traffic and performance reports, internal port and processor utilization(s) and other essential metrics. Such reports may be viewed via the secure Telizent Portal, thus your support personnel can quickly identify patterns and spot problems. This archival and retrieval solution ensures more continuous, cost effective management of voice and contact center services.
Threshold Alerts
Report+ proactively notifies the appropriate individuals whenever your custom-defined criteria are met. For example, if a predefined all trunks busy (’ATB”) threshold is met, your call center manager is notified with an email or text message. The Report+ Threshold Alert feature is independent of alarms defined by the PBX manufacturer. | |
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