DENVER, Colorado - December 14, 2005
Denver-based 24-by-7 Service, Inc. successfully landed a national telephone system support contract for Ford Motor Credit Corporation with 80 sites across North America with installed Siemens PBX equipment.
Following a competitive bid process, Ford decided to award the contract to 24-by-7 Service, Inc. based on 24-by-7 Service’s ability to deliver value-added services not offered by the original equipment manufacturer. 24-by-7 Service offers a web-enabled service ticketing system, alarm/alert monitoring with auto-notifications via email or SMS messages, and technical support that focuses on fixing the root cause of problems instead of performing shotgun parts replacement. According to Scott Jaynes of Ford Motor Credit Corporation, 24-by-7 Service was selected because their “proactive health checks that catches errors prior to the development of serious problems or outages” and their “customer portal that makes it easier for us to manage all our sites.”
About 24-by-7 Service, Inc.
Headquartered in Denver, Colorado, 24-by-7 Service is a privately held company founded on the firm conviction that they could provide a better level of service at a lower price than the manufacturer. Focused on delivering results for their clients, they provide PBX maintenance and repair services, expert technical support and professional services including call center design and implementation. Some of their customers are: Comcast, Time Warner Cable, Gates Corporation, and the US Olympic Committee.