CENTENNIAL, Colorado – On June 27th, 2006 Time Warner Cable and Comcast won the US bankruptcy court’s approval to purchase Adelphia Communications Corporation. Thereby ending 14 months of negotiations and effectively expanding their companies’ cable footprint and improving the geographic clusters of their subscribers.
With this acquisition, Time Warner Cable gained 45 Adelphia offices that now need to be integrated into Time Warner Cable's National Division voice network. 24-by-7 Service Inc, a Colorado based telecom services firm, after successfully architecting and deploying Time Warner's National Division virtual call center for the past two years, was contracted to manage this business integration project. Aside from integrating the telecom infrastructure it is also responsible for the design, configuration, deployment and installation of all video conferencing equipment at approximately 38 of the newly acquired Adelphia sites.
"The voice over IP (VoIP) network architecture enables our Division to rapidly absorb the Adelphia properties. Applications such as video conferencing provide us with the tools to manage this transition more quickly and cost effectively than would have been possible prior to deploying our customer care network" said V. P of Customer Care George Rentz.
Additionally 24-by-7 Service, Inc. continues to streamline Time Warner Cable's telecom distributed (via VoIP) call center network. Quality monitoring and computer-telephony integration applications were rolled out in 2005. Most recently 24-by-7 Service deployed eWorkforce Management, a call center scheduling application, as well as redesigned Time Warner Cable's call center. This redesign required adding an additional site in Denver, the Peakview Customer Care Center, so named for the street where the support center is located. The design allows critical applications to be deployed between both the existing Denver site and the newly added Peakview site for redundancy and business continuity purposes. 24-by-7 Service's responsive local presence, proactive customer service and strong cable/call center industry expertise continue to ensure Time Warner Cable's ongoing success.
About Time Warner Cable, Inc.
Time Warner Cable owns or manages cable systems serving 10.9 million subscribers in 27 states, which include some of the most technologically advanced, best-clustered cable systems in the country with more than 75% of the Company's customers in systems of 300,000 subscribers or more. Utilizing a fully upgraded advanced cable network and a steadfast commitment to providing consumers with choice, value and world-class customer service, Time Warner Cable is an industry leader in delivering advanced products and services such as video on demand, high-definition television, digital video recorders, high-speed data, wireless home networking and Digital Phone. Time Warner Cable is a majority-owned subsidiary of Time Warner Inc.
About 24-By-7 Service, Inc.
24-by-7 Service, Inc. a vendor-neutral technical services company focused on maintaining, migrating and managing telecommunication systems for its enterprise customers. 24-by-7 Service provides highly customized support services for distributed call centers and business offices throughout the nation. The Company does business nationally and has approximately 100 customers. Other Fortune 1000 clients include Ford Motor Credit Corporation, Comcast Cable and Gates Corporation. The company is known for offering seamless migration from traditional telephone systems to voice over IP (VOIP) platforms such as Avaya, Siemens and other telecommunications equipment.